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38 Troubleshooting

5. IfyouusetheXPSCardPrinterDriver,printadriversamplecard.Forthesteps

tofollow,refertoyourprinter’sDriverGuide.

• Ifthesamplecardprints,theprinteranddriverareworkingcorrectly.

Continuetostep6.

• Ifthesamplecarddoesnotprint,theprinteranddriverhavea

communicationproblem.Determinethecauseoftheproblemandtrythe

samplecardagain.

IfyouarenotusingtheCardPrinterDriver,askyourserviceprovideror

softwareproviderforassistance.

6. Printacardusingyourcardproductionsoftware.

• Ifthecardprints,yoursoftwareisworkingsuccessfullywiththeprinter.

Troubleshootthecarddesign.

• Ifthecarddoesnotprint, checkthefollowing:

• Intheapplication,isthecorrectprinterselectedinthePrintSetupor

Printdialog?

• Iftheprinterproducedablankcard,reviewthepagesizeordriver

settings.

Ifthe cardcausesanerror,thecardmighthaveatypeofdatatheprinterdoesnot

support.

Installation Problems

Thissectiondescribesissuesthatpreventasuccessfulinstallationandprovides

recommendedsolutionstothoseissues.Choosefromthefollowingtopics:

• USBInstallationTroubleshootingonpa ge39

• NetworkInstallationTroubleshootingonpa ge40

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DataCard SD Series Guía de usuario Pagina 50